Last updated: 10 February 2026
"Effective management, appropriate staffing, regular training and a positive culture, but the activities programme is basic and lacks variety."
Per 2019: Staff trained in safeguarding, risks assessed and monitored, incidents investigated, medicines effectively managed; 2021: Assured on PPE use, visitor screening, testing, outbreak management.
Per 2019: Staff told us they loved supporting people and brightening their day; positive culture; staff meetings held to gain views.
Per 2019: Management monitored staffing levels and skill mix; staff confirmed able to support effectively because staffing maintained at appropriate level.
Per 2019: New staff undertook induction and Care Certificate; ongoing training in variety of subjects; regular supervision and yearly appraisal.
Per 2019: The registered manager monitored the service effectively; open-door policy in place; staff clear about roles.
Per 2019: Programme of activities included arts and crafts, reminiscence, pampering sessions, entertainers, outings.
Activities are basic like arts and crafts, pampering, entertainers and outings, so the role lacks variety beyond routine care.
A programme of activities was provided this included arts and crafts, reminiscence and pampering sessions. Entertainers attended the service and outings took place.
Staffing is adequate but nothing special, with no details on stable teams or low agency use.
Staff confirmed they were able to support people effectively because staffing was maintained at an appropriate level.
Only standard training like Care Certificate, ongoing sessions and supervisions, no specialist courses or funded qualifications.
New staff undertook a period of induction and undertook the Care Certificate... Training was provided for staff in a variety of subjects on an ongoing basis. Staff had regular supervision and a yearly appraisal.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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