Last updated: 10 February 2026
"Staff feel supported by an open-door manager with regular supervision and good training, but a lack of activities coordinator and group events limits programmes."
Staff received training on keeping people safe from abuse, risks were assessed and managed appropriately, and the provider learnt from accidents and incidents.
A member of staff told us that the manager was supportive and responded to their personal or professional requests; staff felt confident about raising issues.
We saw there were sufficient numbers of staff to respond to people's needs when required and processes in place to cover staff absences.
A staff member we spoke with told us they received mandatory and specialist training in line with the needs of the people living at Ascot House.
Staff told us they had regular supervision meetings with the registered manager to support their development and operated an open-door policy for informal discussion.
A person told us how staff supported them to enjoy their hobbies and interests outside of the home.
No activities coordinator or group events, so shifts are mostly routine care and basic support for hobbies.
A person told us how staff supported them to enjoy their hobbies and interests outside of the home.
Staffing is sufficient but nothing special, with processes for covering absences but no details on team stability or agency use.
The provider had processes in place to cover staff absences.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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