Last updated: 9 February 2026
"Staff feel well supported by managers with good training and team meetings, but activities are limited to basic rehab exercises and staffing sometimes needs seniors for two-person moves."
Medicines were managed safely. Trained staff administered medicines to people. Medicines were audited to check stock levels balanced and people received their medicines as prescribed. Staff had received training in safeguarding vulnerable people from abuse.
There was a good team structure and everyone we spoke with felt well supported. Regular staff meetings enabled the team to share ideas and raise any concerns they had.
Our observations were that there were enough staff on duty throughout the inspection. Daily, there were two deputy managers or seniors on duty, 10 care staff and two social care support workers.
Staff received training appropriate to their job role. Staff enjoyed the training and were able to complete additional qualifications to enhance their knowledge. Staff received regular supervision.
Staff felt supported by the registered manager. The registered manager was supported by the head of service and had responsibility for managing the manager of the care at home service as well as the Ascot House staff team.
Activities at the service focussed on rehabilitation and would involve playing games and completing sit to stand movements. Other activities consisted of daily exercise, quizzes, table top games, reading newspapers and watching television.
The role is mostly rehab exercises and basic games like quizzes and table top games, with no dedicated activities coordinator or special programmes to make days more varied.
Activities at the service focussed on rehabilitation and would involve playing games and completing sit to stand movements. Other activities consisted of daily exercise, quizzes, table top games
Staffing is adequate but staff say they sometimes need seniors around to help with two-person moves.
Staff told us there were generally enough staff but if people needed the assistance of two staff to support them, they needed to ensure there was a senior or a deputy manager around to monitor the unit.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp