Last updated: 9 February 2026
"Approachable management and positive team spirit, but short staffing on the dementia floor and lack of structured activities hold it back."
The registered manager had taken appropriate action in relation to previous concerns about the management of falls and inconsistent reporting of events to the local safeguarding authority and CQC
Most staff described positive staff morale and felt valued in their roles with comments such as, 'The team on a whole work well together... good team spirit'
Some people and staff told us the service was sometimes short staffed. Most people and staff felt there were enough staff to respond to people's needs quickly
Staff attended mandatory and specific training to meet people's needs. Records showed that most staff received regular supervisions
The majority of staff felt the management team were approachable and accessible, with comments such as, 'Management have always had the office doors open and invited staff to sit down and talk'
People had access to an attractive garden. Some people spent time tending to plants in the greenhouse
Sometimes not enough staff, especially on the dementia floor, with no agency used and extra pressure on the team.
We are quite often understaffed with carers on dementia floor and the company are refusing to use agency staff which leaves the remaining staff working even harder
No activities coordinator or structured programme, just basic garden access for people to tend plants.
People had access to an attractive garden. One person told us 'The nicest thing I would particularly mention is the garden... lots of trees and lots of flowers'
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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