Last updated: 10 February 2026
"Supportive hands-on leadership and positive staff culture, but lack of structured activities and overdue refresher training hold it back."
People were no longer at risk of abuse... Incidents were investigated thoroughly... Staff understood and managed risks. Medicines were managed safely.
Staff member: 'I feel I have a good support network at work from the home manager to the team leads and I have a good rapport with the team members.' People and staff felt encouraged and supported to raise concerns.
The provider had enough safely recruited and trained staff to help ensure people’s safety and meet their needs. Relative: 'core staff team who had supported their family member for a significant period... newer staff are well-supervised'
Staff received training and regular appraisals... Some support workers had not completed all elements of refresher training. A system was being rolled out... This remained work in progress at this time.
Professional told us '[Registered manager] is on the shop floor so to speak providing role modelling and leadership.' Staff member: 'supportive to have a manager that goes the extra mile... listens to the staff and the people we support.'
External professional: 'people are always engaged in activities when I visit.' Relative: 'offered trips or walks daily and if they expressed an interest in anything such as cooking and gardening'
No activities coordinator or structured programme, so the job is mostly routine care with basic outings like walks or cooking.
No mention of dedicated activities coordinator, structured programme or multiple activity types; basic activities like trips, walks, cooking, gardening mentioned by relative.
Some refresher training is overdue even though there are regular supervisions, no specialist courses or funded qualifications.
Some support workers had not completed all elements of refresher training... system being rolled out... remained work in progress at this time.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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