Working at Arthur Lodge Residential Care Home
16-18 Arthur Road, London, N9 9AE
Operated by Arthur Lodge Limited
11 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Long-serving staff provide continuity and a supportive culture, but medicines safety failures and weak quality checks hold it back."
Safety & Risk
3/10
✕
Medicines Administration Records (MAR) did not contain sufficient information and some people were receiving medication that was not prescribed.
Staff Culture
6/10
✓
Staff told us they felt respected, valued and well supported. One member of staff told us, 'The manager is very good, supportive and really cares about the residents.'
Staffing Levels
7/10
✓
Most staff had worked for the service for many years and therefore provided continuity in care. A staff member told us, 'There are always enough staff, we can spend time with people.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had undertaken training in a range of topics so that they could do their job well. Most staff had achieved nationally recognised qualifications in care.
Management
4/10
!
The providers quality monitoring systems had failed to identify and mitigate risks in relation to the management of medicines and recording of people's mental capacity.
Programmes
5/10
!
Per 2019 comprehensive inspection: People were supported to carry out activities in the community and most people attended a day centre on a regular basis.
Points to consider
Staff were giving out medicines that weren't prescribed and records missed details like allergies.
MAR did not contain sufficient information and some people were receiving medication that was not prescribed.
Quality checks by leaders didn't pick up problems with medication safety and mental capacity paperwork.
providers quality monitoring systems had failed to mitigate the risks in relation safe medication management and lack of mental capacity assessments.
No activities coordinator or special programmes mentioned, so the role is mostly routine personal care and basic outings.
Per 2019 comprehensive inspection: Most people engaged and participated in their own interests and hobbies with the support of their relatives or support workers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews