Working at Arshad Mahmood - 56-58 Carlton Road

Staff had good knowledge of safeguarding, how to report abuse, detailed risk assessments with triggers and management strategies, and people received medication as prescribed with audits.

People knew the staff supporting them because the staff had worked at the service for a number of years; staff told us they always use permanent staff not agency and there were enough staff to meet people's needs.

Staff had completed training in safeguarding, medication, first aid, challenging behaviour and epilepsy and were supported to complete external training such as health and social care qualifications and leadership courses.