Working at Arrowsmith Lodge Rest Home
Bournes Row, Hoghton, PR5 0DR
Operated by Arrowsmith Rest Homes Limited
35 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Approachability of the manager, good training and supportive culture, but staffing shortages and limited activities prevent quality time with residents."
Safety & Risk
7/10
✓
People's medicines were managed safely... Staff understood how to protect people from abuse and were clear about the action to take if they witnessed or suspected abusive practice.
Staff Culture
6/10
✓
Staff said they worked well as a team and felt supported to carry out their roles and felt they could raise any concerns or discuss people's care with the registered manager.
Staffing Levels
4/10
!
We received mixed views about the availability and numbers of staff... Staff said, 'We need more staff for the type of resident we care for' and, 'I go home some evenings and have not had any quality time'.
Training & Dev
6/10
✓
Staff were provided with a range of training... All staff had achieved or were working towards a recognised care qualification. Staff were provided with regular one to one supervision.
Management
6/10
✓
The registered manager was visible and active... All staff spoken with made positive comments about the registered manager and described as approachable, kind and friendly.
Programmes
4/10
!
People were supported to take part in suitable activities... However, people told us they would like more activities. Activities such as walks, baking, colouring.
Points to consider
Staff often too busy for quality time with residents, just doing personal care tasks.
Staff said, 'I go home some evenings and have not had any quality time with the residents. All I have time for is personal care.'
Staff turnover has been a problem and levels sometimes stretched with waits for help.
Relatives said, 'The staff turnover has been a problem. I think things are starting to settle down'... 'They always appear to have so much to do.'
Basic activities only like walks and colouring, residents want more variety.
People told us they would like more activities... 'There is not always enough going on. The residents need more activities.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews