Last updated: 10 February 2026
"People praise the approachable manager and strong staff team, but no activities programme and occasional staffing shortages hold it back."
Medicines were managed safely across the service, although recommendations have been made... Whilst risk assessments, accident and incident records had been completed, they required more details.
People were confident with the knowledge and skills of the staff. One told us, 'The staff are excellent and cater for all my needs. The staff always know what is going on and seem to work as a good team.'
Staffing numbers were sufficient. People and relatives told us there was sufficient amounts of staff... 'There are always plenty of staff around' and, 'Staff are sometimes thin on the ground, but they seem to have a few more lately.'
Staff had received relevant training, support and supervisions. Staff records, and the training matrix confirmed that staff had completed training. Supervision and appraisal records were noted.
We received very positive feedback about the registered manager from people, relatives and professionals. Examples of comments included, '[Registered manager] is approachable, warm and engaging...'
People could not confirm activities were provided... One person told us, 'There are no activities going on, it is quite boring.'
No real activities programme or coordinator yet, so the role is mostly routine personal care.
People could not confirm activities were provided, however there was an activity plan on display... One person told us, 'There are no activities going on, it is quite boring.'
Staffing is sufficient but sometimes stretched, with ongoing recruitment for more staff.
'Staff are sometimes thin on the ground, but they seem to have a few more lately.' A staff member said, 'There are not always enough staff but, new staff are coming.'
Risk assessments and accident records lack full details on actions and lessons learned.
Whilst risk assessments, accident and incident records had been completed, they required more details in relation to the findings, actions taken and the lessons learned.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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