Working at Arran Manor
55 Westmoreland Avenue, Hornchurch, RM11 2EJ
Operated by EC Romford Holdings Limited
22 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Staff enjoy working as a team with enough staff and up-to-date training, but inconsistent management checks and a weak activities programme hold it back."
Safety & Risk
6/10
✓
Risk assessments had been completed... However, some of these had not been reviewed since 2020. Staff managed accidents and incidents well but no formal record of lessons learnt.
Staff Culture
7/10
✓
Staff were positive about working at the service... One member of staff said, 'We work well as a team together, I enjoy my job and I like supporting people.'
Staffing Levels
6/10
✓
The service had enough staff, including for one-to-one support for people to take part in activities. A relative told us, 'There seems to be enough staff.'
Training & Dev
6/10
✓
Staff were up to date with their mandatory training. Some staff had completed additional courses which were specific to people's needs.
Management
5/10
!
The registered manager had systems and processes in place to monitor the quality and safety of the service however, these had not been consistent or reviewed regularly.
Programmes
4/10
!
The registered manager told us they had a residents meeting whereby a resident requested a vegetable patch in the garden. Evidence of a vegetable patch was seen.
Points to consider
No proper activities programme or coordinator, just basic gardening and a vegetable patch residents asked for, so the job is mostly routine personal care.
Residents requested a vegetable patch in the garden. Evidence of a vegetable patch was seen in the garden. The residents were encouraged to grow their own vegetables.
Managers quality checks and audits are not consistent or regular, so issues like old care plans were not spotted.
The registered manager had systems and processes in place to monitor the quality and safety of the service and drive improvements however, these had not been consistent or reviewed regularly.
Some risk assessments and care plans have not been reviewed since 2020, which could affect keeping people safe.
Some care plans and risk assessments had not been reviewed since 2020.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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