Last updated: 10 February 2026
"Staff feel able to raise concerns and give feedback, but gaps in mental health and behaviours training, no staffing system, and managers unclear on regulations hold it back."
The provider did not have a system for identifying all accidents and incidents at the service, including medicines errors.
Staff told us they felt able to give feedback on the service. One care worker said, 'I would feel able to raise any concerns and go to the office.'
We were not assured there were always enough staff with the right mix of skills. The provider did not have a system for calculating staffing levels.
9 out of 20 care staff had not received up to date training in mental health awareness and 6 out of 20 care staff had not completed up to date training in managing behaviours that challenge.
The registered manager and representatives for the provider did not always understand regulatory responsibilities and requirements.
Many care staff are missing up-to-date training on mental health awareness and behaviours that challenge, so you may not feel fully prepared for some residents' needs.
9 out of 20 care staff had not received up to date training in mental health awareness and 6 out of 20 care staff had not completed up to date training in managing behaviours that challenge.
No proper system to check staffing levels, so shifts can feel busy and not always enough staff with the right skills.
We were not assured there were always enough staff with the right mix of skills. The provider did not have a system for calculating staffing levels.
Manager does not fully oversee quality or understand all the rules, which means leadership support feels unreliable.
The registered manager and representatives for the provider did not always understand regulatory responsibilities and requirements.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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