Working at Arnold House
154 Shooters Hill Road, London, SE3 8RP
Operated by Choice Support
20 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Staff enjoy good support from the approachable manager and a positive team with strong safety, but basic activities and standard training hold it back."
Safety & Risk
7/10
✓
Appropriate safeguarding procedures, risks assessed with management plans, medicines safely managed, accidents recorded with learning disseminated.
Staff Culture
7/10
✓
Staff said they enjoyed working at the service, received good support from registered manager, and described as a good team.
Staffing Levels
6/10
✓
There were enough staff deployed to meet people's needs in a timely manner and the home did not use agency staff.
Training & Dev
6/10
✓
Staff completed induction based on Care Certificate, programme of regular training and supervisions to carry out roles effectively.
Management
6/10
✓
Staff were complimentary about the manager and the home; registered manager described as approachable with open-door policy and supportive.
Programmes
5/10
!
There was a range of appropriate activities including arts and crafts, board games, outings, day centres, football, cinema trips.
Points to consider
Only basic activities like arts, crafts, games and outings, no dedicated coordinator or specialist programmes to make the role more varied.
There was a range of appropriate activities... attending day centres, football, going out within the local community, arts and crafts, board games, watching television or listening to music.
Only standard mandatory training like safeguarding and infection control, no specialist courses or funded qualifications.
Records showed that staff completed a programme of training which included safeguarding, medicines, dementia, infection control, manual handling, personal safety, nutrition and first aid.
Staffing is adequate with no agency workers, but nothing special like long-serving team or unhurried personalised care.
There were enough staff deployed to meet people's needs... The registered manager said that the home did not use agency staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews