Working at Arncliffe Court Care Home

Medicines, including controlled drugs, were not managed safely... We found for 1 person did not receive one of their medicines for 18 days and this placed them at risk of harm.

Staff told us they generally felt supported by management. However, some staff felt there were not enough staff to provide the support they wanted to and they described the impact this had on staff wellbeing.

Our observations found staffing levels were not always adequate to ensure people received consistently safe, good quality care. We observed extended periods where only two staff members were on duty.

Managers did not ensure staff received appropriate training or regular supervision to maintain high-quality care. Although staff had received mandatory training, they had not received training to meet people’s individual needs such as diabetes and stoma care.

Although leaders were visible, they lacked knowledge in supporting staff, helping them develop in their roles, or understanding their responsibilities.

Although 2 activity coordinators were employed, this was viewed by people and their relatives as insufficient to meet the needs of everyone.