Working at Armstrong House
110 Lobley Hill Road, Gateshead, NE8 4YG
Operated by Care UK Community Partnerships Ltd
71 bedsNursing homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.6/10
Key Finding
"Staff feel valued and proud with great teamwork, supportive managers and training, but COVID staff pressures and basic activities hold it back."
Safety & Risk
8/10
✓
Per 2022 IPC inspection: We were assured that the provider was using PPE effectively and safely, accessing testing for people and staff, and making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
9/10
✓
Per 2019 comprehensive inspection: Staff told us they felt personally cared about and this had led to very positive team working. Staff were energised by their work and proud to work for a service which supported people's unique differences.
Staffing Levels
6/10
✓
Per 2022 IPC inspection: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. Per 2019: There were always enough staff on duty to meet people's needs.
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: Staff received a comprehensive programme of training. The registered manager encouraged staff to access a wide range of training opportunities including national vocational training and champions in dementia and infection control.
Management
8/10
✓
Per 2019 comprehensive inspection: Staff told us they felt listened to and that the registered manager and deputy managers were approachable. The registered manager constantly kept abreast of new developments within care.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Two activities coordinators organised a wide range of entertainment and projects. Staff supported people to engage in local community activities including allotments and working with children from local schools.
Points to consider
Staff numbers meet needs but COVID caused staff pressures that needed measures to fix.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Varied activities with two coordinators and outings like allotments and school visits, but no specialist or innovative programmes.
Two activities coordinators organised a wide range of entertainment and different projects for people to join. They routinely supported people to engage in activities in the local community and one person told us about... gardening again. Per 2019 inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews