Last updated: 10 February 2026
"Approachable management and strong safety support staff morale and retention, although unstructured activities without a dedicated coordinator hold it back."
2020 targeted inspection: We were assured this service were following safe infection prevention and control measures to keep people safe. Per 2019: Lessons were learnt and improvements made following accidents and incidents.
Per 2019 comprehensive inspection: The provider and registered manager were regularly available at the service to offer support and promote development to the staff team. The provider recognised the importance of promoting good staff morale to support staff retention.
Per 2019 comprehensive inspection: Sufficient numbers of suitably trained and experienced staff were on duty to safely meet people's needs.
Per 2019 comprehensive inspection: Staff had the right knowledge, skills and experience to meet people's needs effectively. They completed the training they needed for their role and were well supported.
Per 2019 comprehensive inspection: People spoke positively about the registered manager stating that they were approachable at all times. The registered manager had an 'open door' policy
Per 2019 comprehensive inspection: People had access to activities within the service and the local community to offer stimulation to prevent social isolation. For example, one person was supported to visit local pubs to play darts.
No activities coordinator or structured programme, so the role is mostly routine personal care with just occasional outings.
Per 2019 comprehensive inspection: People had access to activities within the service and the local community to offer stimulation to prevent social isolation. For example, one person was supported to visit local pubs to play darts.
Only standard training to do the job, nothing extra like specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff had the right knowledge, skills and experience to meet people's needs effectively. They completed the training they needed for their role and were well supported.
Staffing is adequate to meet needs but nothing special, with no info on low agency use or good retention.
Per 2019 comprehensive inspection: Sufficient numbers of suitably trained and experienced staff were on duty to safely meet people's needs.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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