Working at Arlington House

No checks or audits in place, so problems like out of date risk assessments and care plans were not spotted or fixed.

Governance systems and audits were not in place, and had not identified or addressed areas for improvement.

Risk assessments in care plans not kept up to date, and meds handled through a temporary time-consuming system that depends on the manager.

the risk assessments in people’s care plans had not been routinely reviewed... medicines system being used was safe, but unsustainable. It is understood this is an interim system to cut down on previously identified medicines errors.

Only standard induction and basic training, no specialist courses or funded qualifications for career growth.

Staff completed an induction when they started working at the service and ‘shadowed’ experienced members of staff until they were assessed as competent.