Last updated: 9 February 2026
"Staff feel amazingly supported by management with great training and an open culture, but staffing lacks stable retention and activities miss a dedicated coordinator."
We were assured that the provider was preventing visitors from catching and spreading infections, meeting shielding rules, admitting safely, using PPE effectively, accessing testing, promoting safety through layout and hygiene, managing outbreaks, with up to date policy, audits and staff training. From 2021 targeted inspection.
Staff spoke positively about communication, felt able to raise concerns and would be listened to, with an open culture. Staff commented: 'Amazing support' and 'The support is brilliant.' Per 2017 comprehensive inspection.
Staff confirmed that people's needs were met promptly and they felt there were sufficient staffing numbers. We observed this during our visit. Per 2017 comprehensive inspection.
Staff received a range of training and supervision including safeguarding, Mental Capacity Act, mental health awareness and nationally recognised qualifications. Staff members commented: 'The training is great' and 'We have all the training we need. Just finishing my NVQ three.' Per 2017 comprehensive inspection.
Staff spoke positively about communication and how the registered manager worked well with them and encouraged an open culture. Staff commented: 'Amazing support' and 'The support is brilliant.' Registered manager worked alongside staff on a daily basis. Per 2017 comprehensive inspection.
People engaged in wide variety of activities including community trips to Bude, Eden Project, shopping, voluntary work, gardening and growing pumpkins. Per 2017 comprehensive inspection.
Staffing is enough to cover people's needs promptly, but no details on low staff turnover or minimal agency use.
Staff confirmed that people's needs were met promptly and they felt there were sufficient staffing numbers. Per 2017 comprehensive inspection.
Varied activities like trips, shopping and gardening keep things interesting, but no dedicated coordinator or specialist therapy programmes.
People engaged in a wide variety of activities and spent time in the local community going to specific places of interest. For example, attending a local centre, shopping... grew a giant pumpkin. Per 2017 comprehensive inspection.
AI Generated
Last inspected: September 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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