Last updated: 10 February 2026
"A daily activities programme with positive interactions shines through, but staffing shortages at lunchtimes, expired medicines and managers ignoring concerns hold it back."
we saw some expired medicines, one of which had been administered to a person
A staff member told us that they didn't feel respected when they raised concerns and it made them hesitant to speak up
we had concerns from observations and speaking to staff about the lack of staff, particularly at lunchtime which put people at risk
one staff member told us that they had never attended a team meeting and had not regular supervision
some staff told us feedback to improve the quality of care provided and ensure people’s safety was not taken seriously or acted upon by some current and previous senior staff
There was a daily activity programme, and some positive interactions were observed. However, there was a lack of evidence of personalised activities
Not enough staff especially at lunch times, so people wait hours for care and you have to rush
Staff told us that 'people can have to wait hours for their personal care and if you rush you do mess up, creams get missed'
Staff gave out expired medicines including to residents
we saw some expired medicines, one of which had been administered to a person
Staff raise safety concerns but managers do not always listen or act on them
Some staff told us that they don't always feel listened to and gave examples of raising concerns about the safety of staff and people and not being taken seriously by the management team
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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