Last updated: 9 February 2026
"Enough staff and a happy team, but poor oversight of training and safety checks holds it back."
Safety checks were not completed on all aspects of the environment. For example, we identified two window openings which exceeded the recommended guidelines for care homes. A bath hoist which had failed an external safety check was in use.
Staff consistently told us they were happy in their roles and support from leaders allowed them to deliver person-centred care. One staff told us, '[Registered manager] is fair and approachable, they listen.'
There were enough staff to meet the needs of the people using the service. Staff were observed to attend to people's needs quickly and communal areas were supervised.
Oversight of staff training was not effective. A training matrix was in place, however this did not support the registered manager to know which staff had been sent training to complete online, when it was due by or if it was overdue.
The registered manager did not always demonstrate effective oversight of the service.
Manager is approachable but does not always keep good oversight of quality checks and risks.
The registered manager did not always demonstrate effective oversight of the service. Deputy managers and senior staff were responsible for completing quality assurance checks; however, the registered manager was not always aware of current quality issues and priorities as they had not reviewed these checks themselves.
No proper system to track staff training, so some courses might be overdue without anyone knowing.
Oversight of staff training was not effective. A training matrix was in place, however this did not support the registered manager to know which staff had been sent training to complete online, when it was due by or if it was overdue.
Some safety checks were missed, like unsafe windows and a hoist that had failed its check.
Safety checks were not completed on all aspects of the environment. For example, we identified two window openings which exceeded the recommended guidelines for care homes. A bath hoist which had failed an external safety check was in use.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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