Working at Argyle Residential Home

Manager is approachable but does not always keep good oversight of quality checks and risks.

The registered manager did not always demonstrate effective oversight of the service. Deputy managers and senior staff were responsible for completing quality assurance checks; however, the registered manager was not always aware of current quality issues and priorities as they had not reviewed these checks themselves.

No proper system to track staff training, so some courses might be overdue without anyone knowing.

Oversight of staff training was not effective. A training matrix was in place, however this did not support the registered manager to know which staff had been sent training to complete online, when it was due by or if it was overdue.

Some safety checks were missed, like unsafe windows and a hoist that had failed its check.

Safety checks were not completed on all aspects of the environment. For example, we identified two window openings which exceeded the recommended guidelines for care homes. A bath hoist which had failed an external safety check was in use.