Last updated: 10 February 2026
"Stable staffing and staff feeling valued by management, but inconsistent checks on medicines and equipment are a concern."
People were protected from the risk of avoidable harm or abuse as staff were aware of their safeguarding responsibilities and knew how to report any concerns. Risks to people's health or well-being were assessed, monitored, and managed.
Staff morale within the service was good and staff said they felt valued and listened to by the management team. One member of staff said, 'I feel very supported by the management team they work well.'
There was a consistent staff team who worked closely together. People were supported by enough staff to meet their needs... 'There is enough staff, and they always have time for you, and you are not rushed.'
Dimension not covered by the inspection reports.
Governance processes were not always effective. Checks and audits undertaken by the management team were not always recorded or regularly reviewed which meant they could not be relied upon.
Dimension not covered by the inspection reports.
Managers do not do regular checks on things like medications, mattresses, and call bells, so problems might not get spotted in time.
medicines, mattresses, and call bell audits were completed inconsistently. Environmental checks were not updated once works had been done.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp