Working at Ardent Residential Care Home

We found breaches of regulations in relation to safe care and treatment, safe environments, safe staffing... People were not protected from the risk of harm as their care needs had not been robustly assessed and mitigation was not always in place to manage risk.

At the time of the assessment there were not enough staff employed to meet people’s needs safely. The service did not have a cleaner or cook employed, and the provider had not made any temporary arrangements, such as agency staff, whilst recruiting.

we found the providers training matrix and certificates issued to staff showed staff had completed 18 courses on the same day. These courses included practical manual handling training... We were not assured staff training at the service was of an adequate standard and length or comprehensive enough.

At the time of the assessment there was no registered manager in place at the service. The service was being managed on a daily basis by a trainee deputy manager who was new in post and had limited experience on how to manage a care service.