Working at Arden House Residential Care Home

Medication records have unexplained gaps and errors, and risk assessments for things like epilepsy or choking are often missing, putting residents and staff at risk.

Medicine errors such as gaps in the medicine administration records had not been recorded and not all PRN (as required) medicines had protocols in place... Some risk assessments for example, for people living with epilepsy or choking were not in place.

Staff training has gaps like for blood borne viruses and managing violence, so not all team members are ready for the complex needs here.

there were gaps in staff training that meant staff would not have the knowledge, to provide safe care. For example, supporting people who lived with blood borne viruses. Staff said training was good, but they would like more training in Prevention and Management of Violence and Aggression.

No activities programme or coordinator means the job is mostly routine personal care with little variety or creativity.

there was a lack of personalised activities, and it was not clear how people were being engaged in meaningful activities which suited their individual preferences and met their expectations. People told us they were bored.