Working at Arden House

An internal audit had identified that improvements needed to be made to ensure all accident and incident records were completed with the same level of detail.

Staff told us they enjoyed working at Arden House and felt supported by the registered manager and the deputy manager because they were approachable and available.

There were enough staff to provide safe care, although there were occasions when staff were very busy.

Staff spoke positively about the ongoing training they received... Staff received regular supervision meetings to discuss their role, and managers carried out observations to make sure they put their learning into practice.

Staff described their seniors and managers as visible and approachable. The provider had their own quality assurance systems and welcomed external scrutiny to improve the standards of care within the home.