Working at Arden Grange Nursing & Residential Care Home

Medication given wrong to some people, like crushing tablets against instructions.

We identified 3 people whose medicine had been administered incorrectly. Staff had crushed their medicines despite their care plans and the manufacturer's advice stating not to crush them, which could affect its effectiveness.

Few details on activities or creative programmes, so the job is mostly routine personal care.

a key theme at the last resident meeting had been a discussion around improving activities at the home now that COVID-19 restrictions were no longer in place.

Only standard training with gaps in areas like mental capacity decisions.

Staff had received training in the principles of the MCA but had not always put their learning into practice.