Last updated: 9 February 2026
"Staff feel supported in a positive open culture with strong safety processes, although staffing relies on bank staff and training is mostly basic."
People were protected from the risk of harm because there were processes in place to minimise the risk of abuse and incidents. Staff and management all understood safeguarding procedures and were confident of how to keep people safe.
The service had a positive ethos and an open and honest culture. People and their family members were able to feedback about the service and any concerns identified were acted upon.
There were enough staff on shift to meet people's needs. We saw that staffing levels were consistent, and bank staff or staff from the providers other services were able to cover shifts when required.
An induction training package was provided to all new staff which ensured that all basic training was undertaken before any care was delivered... Ongoing training was provided to staff to ensure their knowledge was kept up to date.
The service had a positive ethos and an open culture. Staff felt supported by the provider and management team. A staff member said, 'I get good support from the manager.'
We saw that regular activities and trips out were taking place for those who wished to take part, including local disco's, day service centres, shopping trips and the cinema.
Staffing is adequate but they use bank staff to cover some shifts.
bank staff or staff from the providers other services were able to cover shifts when required.
Only standard induction training and care certificate with no specialist courses or funded qualifications.
An induction training package was provided to all new staff which ensured that all basic training was undertaken... New staff also took part in the care certificate qualification.
Activities are regular outings and trips but no specialist programmes or coordinator mentioned.
regular activities and trips out were taking place... including local disco's, day service centres, shopping trips and the cinema.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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