Working at Arden Croft

People were protected from the risk of harm because there were processes in place to minimise the risk of abuse and incidents. Staff and management all understood safeguarding procedures and were confident of how to keep people safe.

The service had a positive ethos and an open and honest culture. People and their family members were able to feedback about the service and any concerns identified were acted upon.

There were enough staff on shift to meet people's needs. We saw that staffing levels were consistent, and bank staff or staff from the providers other services were able to cover shifts when required.

An induction training package was provided to all new staff which ensured that all basic training was undertaken before any care was delivered... Ongoing training was provided to staff to ensure their knowledge was kept up to date.

The service had a positive ethos and an open culture. Staff felt supported by the provider and management team. A staff member said, 'I get good support from the manager.'

We saw that regular activities and trips out were taking place for those who wished to take part, including local disco's, day service centres, shopping trips and the cinema.