Last updated: 10 February 2026
"Supportive management and positive culture make staff feel valued, but staff retention and activities programmes need improvement."
Staff received appropriate safeguarding training and had a good understanding of how to safeguard people... The service had a robust system in place to investigate incidents and shared learning was discussed in staff meetings (Per 2020 comprehensive inspection)
There was a good culture within the service which had a positive impact on people. Staff felt supported by the registered manager... Staff's comments included, 'I enjoy my job and feel supported by the manager.' (Per 2020 comprehensive inspection)
There were enough staff to care for people safely (2021 inspection). Staffing arrangements met people's needs. During the inspection we observed appropriate levels of staffing (per 2020 comprehensive inspection)
IDDSI training had been provided to staff... The service had various champions, including dysphagia champions... Staff had opportunities for regular supervision and observations of their work performance (Per 2020 comprehensive inspection)
Staff felt supported by the registered manager and said they were approachable. Staff's comments included, 'A brilliant manager, [name of registered manager] would deal with a problem straight away' and 'I enjoy my job and feel supported by the manager.' (Per 2020 comprehensive inspection)
The service employed an activities co-ordinator and provided people with a choice of person-centred activities and social opportunities... trips out into the community... 'There is enough to do. Always something going on.' (Per 2020 comprehensive inspection)
Staff numbers are enough for safe care, but no details on agency use or long-term staff retention to keep workloads manageable.
There were enough staff to care for people safely
Activities coordinator runs regular events and trips, but no specialist programmes or creative innovations to vary the workday.
The service employed an activities co-ordinator and provided people with a choice of person-centred activities... trips out into the community
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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