Working at Archers Court
Archer Road, Sunderland, SR3 3DJ
Operated by Indigo Care Services Limited
38 bedsNursing homesResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachable management and well-managed safety risks support staff, but busy periods rely on agency staff and training remains standard."
Safety & Risk
8/10
✓
Per 2019 comprehensive inspection: Risks were well managed... portable electronic sensor beams that alerted staff to any movements. These had been effective in reducing the number of falls. Per 2021 inspection: We were assured that the provider was using PPE effectively and safely... making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they were comfortable approaching the registered manager and raising any concerns. There were internal progression opportunities for staff and management.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff on duty to meet the needs of people. Per 2021 inspection: Staffing levels had been maintained during the recent outbreak with the support of agency staff.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff were suitably trained and received regular supervisions and appraisals. New staff completed an induction to the service.
Management
7/10
✓
Per 2019 comprehensive inspection: registered manager was "nice" and "approachable". Staff told us they were comfortable approaching the registered manager and raising any concerns.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Regular group and individual activities took place... These included holistic therapies, arts and crafts, visiting entertainers, a 'gentleman's afternoon' and trips out in the minibus.
Points to consider
Staffing levels are enough but staff get very busy at times, and agency staff were used during the outbreak.
They [staff] are very busy but they are available when you want them (2019). Staffing levels had been maintained during the recent outbreak with the support of agency staff (2021).
Only standard training and supervisions, no specialist courses or funded qualifications.
Staff were suitably trained and received regular supervisions and appraisals (2019).
Activities are regular with variety like arts, crafts and trips but no specialist programmes or staff training in therapies.
Regular group and individual activities took place... holistic therapies, arts and crafts, visiting entertainers... trips out in the minibus (2019).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews