Last updated: 10 February 2026
"Supportive management and positive culture keep staff motivated, but lack of structured activities and only basic training hold it back."
People were kept safe by staff who knew how to report concerns, manage risks and identify concerns. Staff knew how to raise safeguarding concerns.
Staff members said the management team were all approachable and very supportive. One staff member told us, '[Name] registered manager has been here a long time, she was a support worker herself, she's brilliant.'
There were sufficient numbers of staff to meet people's needs. Relatives told us they saw the same staff who knew their loved ones well and felt there were enough staff.
Staff had received training to ensure they had the skills and knowledge to support people safely. Staff received regular supervision to support them in their role.
Staff members told us they felt supported by the management team and were able to make suggestions for improvements within the service. Staff members said the management team were all approachable and very supportive.
Per 2019 comprehensive inspection: activities took place including shopping, meals out, bowling, disco, music, seaside holiday and Halloween party.
No activities coordinator or structured programme, so the role is mostly routine personal care with occasional basic outings like shopping, bowling or parties.
Per 2019 comprehensive inspection: 'I go out shopping, go out for a meal, have my music on or spend time with my friends... I enjoy watching tv, bowling, attending a disco and shopping... enjoyed a Halloween party'
Only standard training like first aid, medicines and moving people, with no specialist courses or funded qualifications for career growth.
Per 2019 comprehensive inspection: training matrix evidenced training staff had completed... first aid, medicines, moving and handling and hoisting, safeguarding and mental capacity... Care Certificate as part of their induction
Staffing is adequate with enough on shift to meet needs, but no details on low agency use or long team stability to keep workloads light.
There were sufficient numbers of staff to meet people's needs... we saw there were enough staff on duty to meet the needs of people.
AI Generated
Last inspected: February 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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