Working at Arbrook House Care Home

Where accidents and incidents occurred, staff responded appropriately... The registered manager reviewed all accidents and incidents to look for trends and actions were taken to prevent reoccurrence.

Staff understood their role, were happy in their work and were motivated and valued. One member of staff said, 'We're a family here. We don't exclude.'

There were appropriate levels of staff... One member of staff told us, 'We always ensure that there is enough staff. We're flexible and we've got a brilliant staffing team so we're lucky.'

The registered manager led by example... One member of staff told us, 'If no one was available to shower (person), the registered manager would step in and do it. That's amazing as a manager.'

People enjoyed activities and these were personally tailored... Examples included RAF Museum private tour, wheelchair tandem cycle, wood turning session, rock band visit, Madame Tussauds outing.