Working at Arbour Court

Too few staff on night shifts, only two care staff per floor so you have to rush and residents wait for help.

staffing levels at night meant that staff needed to rush, and that people would need to wait for support regularly... “It can be difficult at night. There is a lot to do and we only have 2 care staff on each floor. We have to work very fast.”

Recruitment misses proper reference checks and follow-ups on staff history.

The provider had not always followed the recruitment policy... some shortfalls in how references were sought and obtained; limited evidence of follow up questions when staff had moved around services.

Risk plans often lack clear guidance for staff on falls, distress or bedroom safety like call bells.

care plans did not always demonstrate that all action to mitigate risk was taken... people in their bedrooms also did not have independent access to drinks... did not always have access to adapted call bells.