Working at Arbory Residential Home
London Road, Andover, SP11 6LR
Operated by Coate Water Care (Arbory) Limited
60 bedsResidential homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.2/10
Key Finding
"Staff feel well supported with good training and supervision, but no registered manager, incomplete recruitment checks and unreported safeguarding incidents undermine stability."
Safety & Risk
3/10
✕
However, safeguarding incidents had not always been notified to CQC as required to enable appropriate oversight of the quality of care at the service. We identified 5 incidents which had not been notified to CQC as required by the regulations.
Staff Culture
6/10
✓
Staff were positive about the support they received and felt they could share work and personal concerns with leaders. Staff told us they felt confident to raise concerns internally and believed their concerns would be taken seriously.
Staffing Levels
4/10
!
Issues identified at the last inspection related to pre-employment checks had not been resolved. Some pre-employment checks were being completed but these were still not sufficiently comprehensive to meet the requirements of the regulation. Full employment histories were still not sought for staff.
Training & Dev
5/10
!
Staff had completed the provider’s mandatory training. Plans were in place to complete dementia training in 2025 to further develop staff’s skills and knowledge in providing care to people living with dementia. Staff had received some supervision and told us they received sufficient support to undertake their roles.
Management
2/10
✕
The service did not have a registered manager at the time of our assessment. The manager intended to apply to become the registered manager to ensure the provider met their registration requirements.
Programmes
4/10
!
Activities were provided and plans were in place to develop this further with activity staff. During our site visits people took part in activities which they appeared to enjoy. For example, on day 1 of our inspection, staff led a quiz for people and on day 2, people were being supported in small groups to prepare homemade pizzas.
Points to consider
No permanent manager in place, so leadership and oversight are not fully stable yet.
The service did not have a registered manager at the time of our assessment.
Recruitment checks on new staff are incomplete, missing full work histories and reasons for job gaps.
Full employment histories were still not sought for staff. This also meant gaps in employment could not be identified and reasons given, and evidence of conduct in all previous relevant roles could not be obtained.
Safeguarding concerns were not always reported to regulators, with 5 incidents missed.
We identified 5 incidents which had not been notified to CQC as required by the regulations.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews