Working at Arbor House
High Street, Leicester, LE5 6SH
Operated by Leicestershire County Care Limited
40 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachability of the manager and positive team culture shine through, although activities are disrupted by the coordinator leaving and staffing could use more support."
Safety & Risk
8/10
✓
Staff were confident to report concerns and knew action would be taken. Risks to people were assessed and kept under review. Regular medicines audits were completed to check for any mistakes.
Staff Culture
7/10
✓
There was a positive culture within the service. People, relatives and staff all thought the service was well run. Staff felt well supported and worked as a team.
Staffing Levels
6/10
✓
There were enough staff working within the service to keep people safe. A staff member said, 'We can always do with more staff but right now we've got enough staff to look after our residents safely.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: All staff were provided with training considered essential to meet people's needs. They had also undertaken qualifications in health and social care to provide them with further skills and knowledge.
Management
7/10
✓
Feedback received from people, relatives and staff about the registered manager was positive. All felt the service was well run and the registered manager was approachable and responsive.
Programmes
5/10
!
People told us they enjoyed activities, social gatherings and church services. One person said, '[Activity worker] left recently and a new one is due to start. I liked doing different activities and miss it.' Per 2019: new activity co-ordinator with community links including poet visits, yoga, quizzes.
Points to consider
Staffing is adequate but staff say they could always do with more people and help cover shifts sometimes.
We can always do with more staff but right now we've got enough staff to look after our residents safely. We work well together, we do help out if we need to cover any shifts.
Only standard required training and basic qualifications, no specialist courses or extra development.
Per 2019 comprehensive inspection: All staff were provided with training considered essential to meet people's needs. They had also undertaken qualifications in health and social care.
Activities programme exists but the coordinator recently left so residents miss out until a new one starts.
[Activity worker] left recently and a new one is due to start. I liked doing different activities and miss it.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews