Last updated: 10 February 2026
"Staff feel supported with good morale and enough staff most of the time, but unstable management and poor incident investigations hold it back."
Accidents and incidents involving service users were not consistently investigated and action taken to keep people safe, in a timely manner... breach of Regulation 13 (Safeguarding service users from abuse)
Staff reported morale had improved... All staff did speak highly of their peers and colleagues and the supportive nature of the people they worked with
People told us they felt there were enough staff to meet their needs... Staff told us they felt there were enough staff most of the time, and staffing levels had improved recently
Staff confirmed they had not received any additional dementia care training... staff spoken with were not aware of who had a current DoLS authorisation in place
The arrival of a new management team... was positively welcomed... However, it was of concern that 2 members of the management team left the service during the assessment process. The provider had failed to operate effective governance systems
Accidents and incidents are not looked into quickly enough, so staff do not always learn lessons to reduce risks to residents.
Accidents and incidents involving service users were not consistently investigated and action taken to keep people safe, in a timely manner.
The management team is unstable with two members leaving during the inspection, and they lack good oversight of risks and complaints.
2 members of the management team left the service during the assessment process. The provider had failed to operate effective governance systems to assess, monitor and mitigate risks.
Staff only get basic training with gaps in dementia care and mental capacity paperwork knowledge.
Staff confirmed they had not received any additional dementia care training... Staff were not aware of who had a current DoLS authorisation in place.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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