Working at Aran Court Care Home

Accidents and incidents are not looked into quickly enough, so staff do not always learn lessons to reduce risks to residents.

Accidents and incidents involving service users were not consistently investigated and action taken to keep people safe, in a timely manner.

The management team is unstable with two members leaving during the inspection, and they lack good oversight of risks and complaints.

2 members of the management team left the service during the assessment process. The provider had failed to operate effective governance systems to assess, monitor and mitigate risks.

Staff only get basic training with gaps in dementia care and mental capacity paperwork knowledge.

Staff confirmed they had not received any additional dementia care training... Staff were not aware of who had a current DoLS authorisation in place.