Working at Aquarius Care Home

The provider had continued to fail to have effective systems in place to identify, monitor and manage risk... When risks had been assessed, these were not linked to people’s care plan to guide staff on the actions they needed to take to keep people safe.

Staff told us they were under pressure due to the high turnover of staff. Staff told us it took time to support new staff to learn their roles and get to know the people they supported.

There was a mixed response from staff about the culture of the service... Other staff felt disempowered as ways of working kept changing, staff kept changing and they felt under pressure if they did not complete all their assigned tasks.

People and relatives gave mixed views about if people were actively engaged in things that they enjoyed. They said there were external people who come to do exercises and also singers, but these activities were only occasional... A relative said, “Without us, their family, taking them out, they wouldn’t really have much to do.”