Last updated: 10 February 2026
"Staff feel valued in a friendly culture with hands-on management and stable staffing, but activities lack variety and career paths are unclear."
Staff had a good awareness of safeguarding... Risk assessments were reviewed regularly... Medicines were managed safely... Incidents were discussed to see where improvements could be made.
Staff said the home was a good place to work... One staff member said, 'We have very lovely care staff, they are caring, supportive and friendly. I would admit my Mum to Apsley House.'
Staffing levels were assessed daily... Absences were covered from within the staff team... to minimise the use of external agency staff and to reduce the risk of COVID-19 infection.
Staff had received training... additional training... induction when they started... one to one supervision meetings and annual appraisals were in place.
The registered manager and deputy would work on the floor to support at busy times; staff said 'they (management team) are there every day to speak to if we need help.'
People were engaged in a variety of activities, including balloon tennis... weekly activity schedule... guitarist... dog up to see her.
There is an activities coordinator with games, music, and pet visits, but nothing specialist to make shifts more creative and varied.
people were engaged in a variety of activities, including balloon tennis... weekly activity schedule... guitarist that came to go up and sing to her... take the dog up to see her
Staff get regular supervision and some extra training for residents' needs, but no funded qualifications or clear career development paths.
Systems of staff development including one to one supervision meetings and annual appraisals... Staff were encouraged in their training and professional development.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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