Last updated: 10 February 2026
"Supportive management and stable long-serving staff deliver good care, but basic activities and standard training need improvement."
People were safe and protected from avoidable harm... Staff had the support and skills to know what constitutes abuse and to apply the provider's protocols.
There was a warm and caring culture within the home... Staff spoke highly of the support they received from the registered manager and provider.
Most staff who worked at April Cottage had a long service history there, therefore had developed a wealth of experience... There was sufficient numbers of staff on duty to meet the needs.
Staff had the skills and experience to provide people's assessed needs... supported through training and appraisals to deliver a good quality of care.
The registered manager involved staff and supported them to provide a good quality of care... Staff spoke highly of the support they received from the registered manager and provider.
[Person] enjoys bingo, singing and tries other things like the ball and hoop thing they've been trying out. They have outings occasionally.
Only basic activities like bingo, singing, puzzles and occasional outings, no dedicated coordinator or structured programme to make the role more varied.
[Person] enjoys bingo, singing and tries other things like the ball and hoop thing they've been trying out. They have outings occasionally.
Just standard training and appraisals, no specialist courses or funded qualifications for career development.
supported through training and appraisals to deliver a good quality of care.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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