Working at Appletree Grange

The provider had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt

Staff member told us, “There are enough staff, we get time to spend with the residents”, “Seniors are good, they will help out on the floor if needed”; “staff retention is good”

Staff members’ comments included, “I think the training is excellent, we get a reminder when refresher for mandatory training is due” and “We get plenty of training”; training in dementia, mouth care, equality

People and relatives’ comments included, “It was the summer fayre on Saturday”, “They have had trips to Beamish, the Metro centre and the Discovery Museum”, “The activities person is brilliant”; therapy dog, bingo, crafts, gardening