Working at Appleton Manor

Not enough staff at times, especially nights, leaving people unattended and stretching workers.

There was not always enough staff to meet people's needs... they could do with a few more staff, especially at night."

Some tension between different staff roles and doubts about whether feedback leads to real changes.

There were conflicts between staff in different roles... staff say 'what is the point', nothing gets done."

Ongoing work needed to fully improve teamwork across job roles.

The registered manager had identified this following staff surveys and work was ongoing to improve team working and shared responsibilities."