Last updated: 10 February 2026
"Solid safety practices and engaging activities, but staffing shortages and conflicts between roles hold it back."
Staff had received additional training on infection control, the safe use of personal protective equipment (PPE) and hand washing. We were assured that the provider was using PPE effectively and safely.
Per 2020 comprehensive inspection: There were conflicts between staff in different roles, which meant that staff were not always working effectively together to provide good quality care.
Per 2020 comprehensive inspection: There was not always enough staff to meet people's needs. We observed there were times when people were left unattended in communal areas.
Per 2020 comprehensive inspection: Staff completed an induction and had regular training and updates from the provider.
Per 2020 comprehensive inspection: The registered manager had an open-door policy for staff to access support.
Per 2020 comprehensive inspection: The activity coordinator was passionate about offering group and one to one activities with people and we observed a range of activities were offered.
Not enough staff at times, especially nights, leaving people unattended and stretching workers.
There was not always enough staff to meet people's needs... they could do with a few more staff, especially at night."
Some tension between different staff roles and doubts about whether feedback leads to real changes.
There were conflicts between staff in different roles... staff say 'what is the point', nothing gets done."
Ongoing work needed to fully improve teamwork across job roles.
The registered manager had identified this following staff surveys and work was ongoing to improve team working and shared responsibilities."
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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