Last updated: 10 February 2026
"Staff feel supported by managers and valued with a kindness award alongside innovative activities, although staffing and training are adequate but standard."
Accidents and incidents were recorded and reported promptly to the managers... investigated. We observed the lunch time medicine round and saw that people received their medicines safely.
Staff told us that they felt valued by the organisation. Appleton Lodge was awarded a 'Whole team Kindness in Care' award.
There were sufficient staff rostered to provide people's care safely. People told us they did not have to wait long if they needed help.
Staff training records showed us that mandatory training was update regularly. Staff had six supervision sessions with a manager each year.
Staff said they felt supported by the registered manager. The managers are great, whether it's a work matter, or a private matter they always listen and try to help out.
People were enabled to reminisce by completing workbooks called 'remembering together'. The service was part of the 'six steps end of life' programme with therapy huskies and pet therapy.
Staffing is adequate but nothing special, no details on low agency use or high staff retention.
There were sufficient staff rostered to provide people's care safely.
Only standard mandatory training and supervisions, no specialist courses or funded qualifications.
Staff training records showed us that mandatory training was update regularly. Staff had six supervision sessions with a manager each year.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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