Last updated: 10 February 2026
"Consistent staffing and a positive team culture, but gaps in record checks and quality assurance hold it back."
People received their medicines safely and as prescribed.
The registered manager promoted a positive, transparent and open culture where staff worked well as a team.
Staff rotas confirmed planned staffing levels were consistently maintained.
Staff completed an induction and shadowed experienced staff before working alone.
Quality assurance systems were not always effective, and records were not always accurate or complete.
People had access to a wide range of individual, meaningful activities.
Managers have gaps in checking records properly, like stopped medicines or consent forms not always updated on time.
Quality assurance systems were not always effective, and records were not always accurate or complete. For example, we identified a particular medicine was no longer being administered to one person. Staff told us the GP had, 'Stopped the medicine'. However, there was no record from the GP to this effect.
Only standard induction and shadowing for new staff, no specialist training or funded qualifications mentioned.
Staff completed an induction and shadowed experienced staff before working alone.
Activities are basic like quizzes and general interests, no specialist programmes to make the role more varied.
People were supported to undertake activities and follow their interests. One person said, 'We do quizzes and I enjoy that'. Another person said, 'We do different things'.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp