Last updated: 10 February 2026
"Effective leadership and a compassionate homely culture, but limited activities programmes and unmonitored medicines storage temperatures need improvement."
People received their medicine as prescribed... Medicines were stored securely. However, the temperature of the area in which medicines were stored was not routinely monitored
People and relatives were complementary of the service's compassionate culture... Staff told us, 'I love it here. It is the best job ever, so homely and relaxed'
Staff were confident the service was constantly safely staffed... 'We have plenty of staff and there are always [staff] who want extra hours so we can get cover for leave and sickness' (1 on bank)
records showed training was regularly refreshed and updated... All staff had received training in supporting people with a learning disabilities and autistic people... received regular supervision
Managers provided effective leadership, guidance and support to the staff team. Staff felt well supported... 'The managers are amazing, they have been absolutely superb in supporting me'
People were supported to participate in voluntary work placements and a range of activities within the service and the local community. The service also supports people to go on holiday annually
The role has some community outings, voluntary work support, and holidays, but no dedicated activities coordinator or specialist programmes to make days more varied and fulfilling
People were supported to participate in voluntary work placements and a range of activities within the service and the local community. The service also supports people to go on holiday annually
Medication storage temperature is not checked regularly, so there is a small risk with medicine safety
the temperature of the area in which medicines were stored was not routinely monitored
Some shifts are covered by bank staff instead of the permanent team
'I think we are fully staffed, there are 12 of us altogether and 1 on bank'
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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