Working at Appleby House

Risks assessed and managed proactively... detailed analysis of incidents shared for learning... medicines managed safely despite new system teething issues.

People and staff identified themselves as being part of the 'Appleby Family' and staff reported they felt valued with low turnover due to supportive management.

A high ratio of staff meant people never had to wait long... staff levels exceeded the calculated number... low turnover of staff in comparison to other similar services.

Dementia training followed a programme called 'Fulfilling Lives' which was developed by the Association of Dementia studies at Worcester University, plus bespoke workshops by dementia champions.

The registered manager had been awarded 'Registered Manager of the Year' for 2018 and was described as 'an exceptional role model' who is 'visible' and 'devoted to care'.

Embraced 'Butterfly Model', 'Appleby Tate' art, inter-generational school projects, 'Making Moments' initiative, art studio, reduced falls from 17 to 8 through innovations.