Last updated: 10 February 2026
"Positive culture with a relaxed friendly atmosphere and enough qualified staff, but no registered manager and some medicine records missing signatures."
Handwritten medicine records (MARs) had been appropriately completed most of the time. However, there were two examples where handwritten information had not been signed by either the scriber or checked by a second member of staff.
Managers promoted a positive culture. There was a relaxed and friendly atmosphere at the service, and staff interacted positively with people.
There were enough staff on duty with the right qualifications, competence, and skills to meet people's needs and keep them safe. The use of agency staff had reduced since the last inspection.
At the time of our inspection there was no registered manager in post. A manager had been appointed and had applied to CQC to become the registered manager.
No permanent manager in place, the new one started in February and has applied but not yet registered.
At the time of our inspection there was no registered manager in post. A manager had been appointed to work at the service since our last inspection. They commenced this post in February 2023 and had applied to the Care Quality Commission (CQC) to become the registered manager.
Staffing is adequate to meet needs but they still use some agency workers.
The use of agency staff had reduced since the last inspection. Checks were carried out to assess the fitness and suitability of agency staff.
Some medication records missed signatures from the person who wrote them or a second check.
Handwritten information entered onto some people's MARs had not been signed by the scriber and checked by a second person to ensure the accuracy of the information recorded in line with best practice.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp