Last updated: 9 February 2026
"Supportive managers and a positive culture where staff feel valued, but staffing levels sometimes feel short-staffed with agency use and mixed relative feedback."
The service demonstrated a strong commitment to ensuring people were protected from abuse and avoidable harm. A positive safety culture was evident, with staff actively encouraged to report incidents and engage in learning.
Staff consistently reported feeling valued and able to raise concerns. An open-door policy was in place, and whistle blowing procedures were clearly understood and accessible. This fostered a culture of openness.
Staffing levels generally met the assessed needs of the service, with agency staff used to maintain safe coverage when required. We received mixed feedback from relatives regarding staffing levels.
Staff had access to structured training programs, including specialist modules tailored to the needs of the people they supported. Training was delivered through a mix of online modules and face-to-face sessions.
Managers were visible, approachable, and supportive. Staff consistently reported feeling valued and able to raise concerns.
Per 2019 comprehensive inspection: People received opportunities to participate in a varied activity programme including community and social activities. Activity coordinator mentioned.
Staffing levels are generally ok but some relatives say it feels short-staffed at times and they use agency workers to cover.
We received mixed feedback from relatives regarding staffing levels. Some relatives felt there were sufficient staff to meet people's needs, while others expressed concerns there were times when the service appeared short-staffed. Where necessary, agency staff were used to maintain safe staffing levels.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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