Working at Apple Tree House Residential Care Home Limited

Not enough staff on shifts, so people miss community outings and staff feel short-staffed.

people, relatives and staff all told us there wasn’t enough staff. They all said this had impacted on people’s ability to access the community. Staffing rotas showed that when staff were absent due to sickness these shifts weren’t covered.

Staff training is not up to date and hard to fit in during work time.

Staff training was not kept up to date and the provider had limited oversight of this. staff told us they did not have enough time to do the training they had been allocated. “It’s a struggle to fit this in at work.”

Risk reviews and medication checks are not always done properly after incidents.

reviews were not always undertaken following incidents. competency checks on their ability to administer medicines had not taken place. Individual flammable risk assessments for paraffin-based skin products were not in place.