Working at Apple Mews Care Home

Staff knew what to do if they suspected a person was being abused. Medicines were safely received, stored, administered and destroyed.

Most staff said they felt positive about how the service was being operated and that staff morale had improved.

Staff were trained in key areas such as fire safety and moving and handling. Where there were gaps in staff training dates had been scheduled.

People and most staff told us they felt listened to and that the registered manager was approachable.

The service had an activities coordinator. One person told us, 'There's quite a lot going on.'