Last updated: 9 February 2026
"Managers support staff well with an open-door policy and foster a positive culture, but past high staff turnover and incomplete medicines records are concerns."
Some systems needed to be more robust to ensure changes in prescribed medicines, including those medicines which were prescribed on an ‘as required’ basis were appropriately documented.
Staff spoke positively of working at the service. One commented, 'I love it here, love my job.' The provider fostered a positive culture where people felt they could speak up and their voice would be heard.
Staffing levels were safe, and we observed there were enough staff on duty to support people to access a variety of activities both within the service and out within their local community. 'In the past there has been a huge staff turnover. I feel it is more stable now.'
Staff received training to effectively support people with a learning disability and autistic people.
Staff felt well supported. Comments included '[registered manager’s name] has an open-door policy. I am always knocking on their door, anything little or large can always speak with them.'
Each week there was a themed activity around different countries and cultures. People were encouraged to attend local learning centres, other people frequently accessed their local community such as going to the pub and local community centre, local walks and shopping.
Staff numbers are just enough to keep things safe, but there was huge staff turnover in the past and it's only recently more stable.
'In the past there has been a huge staff turnover. I feel it is more stable now.'
Only basic training is mentioned for staff, with no details on specialist courses or qualifications.
Staff received training to effectively support people with a learning disability and autistic people.
Medication records were not always updated straight after prescription changes, which could lead to mix-ups.
one person’s medicines had recently changed but the documentation for staff to follow had not been fully updated to be clear which was an ‘as required’ medicine, and which was a regular dose.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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