Working at Apna House

Staff demonstrated a good knowledge of types and signs of abuse and how to report concerns of abuse. Risks to people had been assessed and staff had a good understanding of these risks

Staff told us they felt listened to and supported by the management team. One member of staff commented, 'The manager is lovely, very supportive.'

There was a small and stable staff team at Apna House, this enabled continuity of care with any staff absences for leave and sickness, covered within the staff team

Staff told us they felt access to training was good. We saw that in some areas for example, first aid training, in addition to online training staff also completed practical training

People told us they liked the registered manager and staff spoke positively about the service and said it was well managed.