Working at Apley Grange
35 Oatlands Drive, Harrogate, HG2 8JT
Operated by Society of the Holy Child Jesus CIO
42 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Responsive leadership and a caring culture support staff well, but gaps in safety checks and limited training development need attention."
Safety & Risk
6/10
✓
Medicines were managed and administered safely. Staff had been trained to identify and respond to any safeguarding concerns, but checks of bed safety rails and window opening restrictors had not been documented and health declarations were not recorded for all staff.
Staff Culture
7/10
✓
Staff worked together to effectively meet people's needs and improve their quality of life. People benefited from a very caring and person-centred culture within the service.
Staffing Levels
6/10
✓
Sufficient staff were deployed. The registered manager monitored feedback and completed observations to make sure enough staff were on duty. People told us, 'There's plenty of staff around. If you press the buzzer, someone comes quickly.'
Training & Dev
6/10
✓
Staff received regular refresher training to support them in their role. Additional training was highlighted and completed to guide staff to support people with specific health conditions in line with best practice.
Management
8/10
✓
The registered manager was very responsive to feedback and clearly committed to continually improve the service. One member of staff described the registered manager as, 'Very approachable. They are visible and know exactly what's going on, as they do a walk around every day.'
Programmes
6/10
✓
An activities co-ordinator was in post. Group and one to one activities were planned... these included monthly speakers, a trio coming to play Christmas music, drives out and animals visiting the service.
Points to consider
Staff get regular refresher training and some extra for specific health needs, but no specialist qualifications or career development mentioned.
Staff received regular refresher training to support them in their role. Additional training was highlighted and completed to guide staff to support people with specific health conditions in line with best practice.
Varied activities like music events, outings and animal visits are run by a coordinator, but no specialist therapeutic programmes or innovations.
Staff knew people well and involved them with planning activities and events, these included; monthly speakers; a trio coming to play Christmas music and drives out to enjoy the local scenery. Some people had a love of animals and there had been animals visiting the service.
Safety processes work well overall but have minor gaps like missing checks on bed rails and incomplete staff health records.
Checks of bed safety rails and window opening restrictors had not been documented, health declarations were not recorded for all staff and there were minor examples where risks assessments would benefit from more detailed information.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews