Working at Anville Court Care Home

Managers do not check closely enough and miss issues like undealt complaints and gaps in care plans.

The registered manager and provider had failed to identify that a record of a complaint had been voided on their electronic care plan system. This meant that the complaint was not investigated

Safety management has gaps, like inconsistent health checks and unclear hoist instructions in some care plans.

Health checks such as blood pressure checks were not being carried out consistently... Information for staff around people's needs when being assisted to move using a hoist was inconsistent

Staffing levels are okay but some families say carers seem rushed at times.

We received mixed feedback from people and their families about staffing levels at the home... some felt that the carers were rushed, and more staff were needed